aM
adelaide M
1 reviews | Active since Feb 2012
29 Aug 2024, 20:38
BAD SERVICE
My patience has run out at this point I don't know how to feel about this service, I was told it takes 15-20days to get a refund, I even added 5days just not bother them and i was told they are working on it I should wait 48hours it is more than 10 days again of waiting. I don't why I'm getting this **** service from Payfast and webafrica
Helpful (0)
Replies (2)0
Replies (2)
PayFast's replyOfficial
30 Aug 2024, 16:50Hi Adelaide, we sincerely apologise for the delay in response. We are sorry for any inconvenience you've experienced with us. We understand how upsetting this delay has been for you and want to assure you that we are taking your concerns very seriously. We have re-escalated this matter to our management team and are working closely with Webafrica to expedite the resolution of your refund. Further feedback will be provided shortly.
PayFast's reply30 Aug 2024, 16:50
Official
Hi Adelaide, we sincerely apologise for the delay in response. We are sorry for any inconvenience you've experienced with us. We understand how upsetting this delay has been for you and want to assure you that we are taking your concerns very seriously. We have re-escalated this matter to our management team and are working closely with Webafrica to expedite the resolution of your refund. Further feedback will be provided shortly.
aM
adelaide M's updateReviewer Update
04 Oct 2024, 14:47I'm still waiting for the refund not sure what are you expedited the whole month has passed no one is assisting
aM
adelaide M's update04 Oct 2024, 14:47
Reviewer Update
I'm still waiting for the refund not sure what are you expedited the whole month has passed no one is assisting