AM
Ayanda M
1 reviews | Active since Jun 2024
11 Jun 2024, 13:36
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Payfast had me open a merchant account at the bank to integrate with their payhost service. They began charging my account for transactions before we even started using their service, we were still trying to make sense of their documentation and testing.
They continued charging my account for processing transactions (bear in mind we haven't done a single transaction), when i requested to cancel their service, i was transferred to their collections department, stating that i need to pay outstanding fees before cancelation.
Helpful (0)
Replies (6)0
Replies (6)PayFast's replyOfficial
11 Jun 2024, 14:30Hi Ayanda,
Thank you for reaching and we do apologise for the experience you have received. Please provide us with your Merchant ID so we can investigate this for you along with offering assistance surrounding the integration if required.
Thank you for reaching and we do apologise for the experience you have received. Please provide us with your Merchant ID so we can investigate this for you along with offering assistance surrounding the integration if required.
Best regards,
PayFast's reply11 Jun 2024, 14:30
Official
Hi Ayanda,
Thank you for reaching and we do apologise for the experience you have received. Please provide us with your Merchant ID so we can investigate this for you along with offering assistance surrounding the integration if required.
Thank you for reaching and we do apologise for the experience you have received. Please provide us with your Merchant ID so we can investigate this for you along with offering assistance surrounding the integration if required.
Best regards,
AM
Ayanda M's updateReviewer Update
11 Jun 2024, 14:39Merchant ID ***
The Live PayGate credentials are as per the below:
PayGate ID: ***
We only had a few virtual meetings with Otto & Fawaaz to set up the account and implement the documentation. We had not even finished with our integration.
The Live PayGate credentials are as per the below:
PayGate ID: ***
We only had a few virtual meetings with Otto & Fawaaz to set up the account and implement the documentation. We had not even finished with our integration.
AM
Ayanda M's update11 Jun 2024, 14:39
Reviewer Update
Merchant ID ***
The Live PayGate credentials are as per the below:
PayGate ID: ***
We only had a few virtual meetings with Otto & Fawaaz to set up the account and implement the documentation. We had not even finished with our integration.
The Live PayGate credentials are as per the below:
PayGate ID: ***
We only had a few virtual meetings with Otto & Fawaaz to set up the account and implement the documentation. We had not even finished with our integration.
PayFast's replyOfficial
11 Jun 2024, 14:49Thank you for your response, we will have the team look into this now for you and advise next steps
Best regards,
PayFast's reply11 Jun 2024, 14:49
Official
Thank you for your response, we will have the team look into this now for you and advise next steps
Best regards,
AM
Ayanda M's updateReviewer Update
11 Jun 2024, 14:50Please!!
AM
Ayanda M's update11 Jun 2024, 14:50
Reviewer Update
Please!!
PayFast's replyOfficial
12 Jun 2024, 17:04Hi Ayanda. Just a follow up to ensure that our Support Team has been in touch with you? Looking forward to your confirmation.
Best regards,
PayFast's reply12 Jun 2024, 17:04
Official
Hi Ayanda. Just a follow up to ensure that our Support Team has been in touch with you? Looking forward to your confirmation.
Best regards,
AM
Ayanda M's updateReviewer Update
12 Jun 2024, 23:32Hey, i haven't received any call or email from them yet.
AM
Ayanda M's update12 Jun 2024, 23:32
Reviewer Update
Hey, i haven't received any call or email from them yet.
