Awful customer service!

I have submitted my documents for them to verify. They say it takes up to 3 days for verification. We are now on the 2nd week; no feedback.

I have been calling every 2 days since. The lady always mentions that it will be resolved within the next 48 hours. Guess what? Nothing up to today.

I phoned them again this morning. The lady mentioned that it will be escalated and fixed today. We will see.

I think if nothing is done, I will move my business to somewhere else. My website has been on a standstill because of PayFast. Such awful customer service.

Your compliance team is always in "meetings". Maybe they should learn the definition of the word "compliant" first because it does not look like they know what they should be doing.