Awful customer experience with Paygate

This is the second time I haven't received my payout in time. A lady called Bronwyn from their ***** & Risk department held up my payment for 3 weeks before my first payout

I think that it is only fair that they make an exception and process my payout as soon as possible. Me not receiving this money is affecting how I get my orders to my customers

Paygate is giving my business a bad reputation.

Another thing is that when customers get to checkout section of the payment, they complain that the paygate widget takes too long to load, which then causes them to cancel their transaction. Sometimes, it even hangs indefinitely. Please would you assist with this as well

Your support team, take more than 3 days to respond to emails. What is your SLA on closing support calls?