Avoid PayFast Until They Fix Their Issues.

The worst customer support experience. I had issues getting my account verified a year ago for a different business, and the experience was frustrating and time consuming - and now I'm going through the same thing again.

NOTHING HAS IMPROVED.

I've been waiting since 25 Aug for them to verify my business account after submitting all the documents.

I spoke to their live help agent, Zoey, who said she's escalating the matter and I'll hear from the verification department "immediately". I asked her for a ticket number, she insisted there's no need to open a ticket because I'll hear from them immediately. I insisted on a ticket number, and eventually she created a ticket.

The very next morning I got an automated email saying my ticket has been closed. After not hearing from anybody, and my account still says "pending verification"... So I reopened the ticket.

I have yet to hear from them. My account has been "pending verification" for 3 weeks. My ticket is still open.

I do not recommend PayFast.