GVdM
Gerrit Van der Merwe
1 reviews | Active since Sept 2024
10 Sept 2024, 18:36
Appalling and horrible service
Why are you providing South Africans with such appalling and horrible service? Have you no shame?! I do not believe that you are in the right business and I am therefore seriously considering signing up with a company that is more competent and who holds their customer's interests at heart. I am absolutely shocked to see all these negative reviews. No communication, no consideration, no service! C'mon Payfast. Pull up your socks!
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Replies (2)
PayFast's replyOfficial
11 Sept 2024, 11:45Hi Gerrit,
Thank you for sharing your feedback. We sincerely apologise for the experience you've had and understand your frustration. We take customer feedback very seriously and will use your comments to help improve our services.If there's anything specific you'd like to discuss or if you have further concerns, please feel free to reach out to us. We appreciate your input and are committed to making the necessary improvements.
Thank you for sharing your feedback. We sincerely apologise for the experience you've had and understand your frustration. We take customer feedback very seriously and will use your comments to help improve our services.If there's anything specific you'd like to discuss or if you have further concerns, please feel free to reach out to us. We appreciate your input and are committed to making the necessary improvements.
PayFast's reply11 Sept 2024, 11:45
Official
Hi Gerrit,
Thank you for sharing your feedback. We sincerely apologise for the experience you've had and understand your frustration. We take customer feedback very seriously and will use your comments to help improve our services.If there's anything specific you'd like to discuss or if you have further concerns, please feel free to reach out to us. We appreciate your input and are committed to making the necessary improvements.
Thank you for sharing your feedback. We sincerely apologise for the experience you've had and understand your frustration. We take customer feedback very seriously and will use your comments to help improve our services.If there's anything specific you'd like to discuss or if you have further concerns, please feel free to reach out to us. We appreciate your input and are committed to making the necessary improvements.
PayFast's replyOfficial
12 Sept 2024, 15:19Thank you for your feedback! We're sorry to hear that you've decided to close your account with us. We sincerely apologise for any inconvenience you've experienced with us . If there's anything we can do to assist you with the cancellation process or if you have any further concerns, please let us know. We genuinely appreciate your time with us and wish you all the best in your future endeavors.
PayFast's reply12 Sept 2024, 15:19
Official
Thank you for your feedback! We're sorry to hear that you've decided to close your account with us. We sincerely apologise for any inconvenience you've experienced with us . If there's anything we can do to assist you with the cancellation process or if you have any further concerns, please let us know. We genuinely appreciate your time with us and wish you all the best in your future endeavors.