Account Verification Taking too long

I have funds I received through PayFast. I cannot access the funds because they requested a few documents to verify the account before I can access the funds.

Once the documents are submitted, they claim "they are under review and it may take up to 3 working days to verify the account".

I can tell you it's been a whole lot more than 3 working days and the account is still not verified. A few colleagues of mine are also having the same issue. One of my colleagues has been under review for 4 weeks with no feedback.

Payfast was fast to accept the funds and deduct their service fee, but nowhere fast to delivering to their customers.