Account verification in limbo

I registered my account on the 4th of Feb 2026, it's been pending verification to this day 13th Feb 2026. They have sent me emails asking for more details about my side business (Proof of address, proof of bank, application's screenshots and reasons why and how I will be collecting payments) which I have shared responding immediately to the emails sent some late in the evening first email came 7th Feb 2026 2pm which I responded to immediately and then they sent a follow up 10th Feb 2026 7pm to which I also responded immediately, they have disappeared ever since. My account is still pending verification and I am still unable to collect payments using their service, I really thought it would be a smooth journey creating an account and getting it verified especially provided that I have shared all that they have asked for I don't know what else to do now.