Account verification at PayFast - Poor service

I updated my banking details on two of my Merchant Accounts at PayFast. The first request I logged was on 5 October 2022. Changing banking details required FICA documents again and I understand that is a requirement by law. A week after I've submitted the details to PayFast support, the first Account Verification was approved and I was able to transact and receive payments at my online business. The second account I have battled with on a daily basis with PayFast for 15 days. I would wait and hear nothing from them. Replying to the support email, using the ticket number given to me and then nothing again. I don't know how many agents I spoke to during this time up to today. Today I received an email saying my account has been verified and I was able to transact, but it was addressed to someone that was not my name. It was my email and my business's name, although when going into my account, the account was still pending verification. I phoned someone at the support desk that said they would sort out the problem, because my details (that is my FICA details) have been loaded onto the wrong person's account. This to me is unacceptable. I am happy that at last my account is verified and that I can receive payments again, but for 15 days my online shop could not receive payments from customers and the FICA details not being processed correctly, is of great concern to me.