SE
Shanaaz E
1 reviews | Active since Mar 2025
17 Mar 2025, 10:28
Account Verification
Wow!!!What shocking service, I have waited for about 10 days for my account to be verified. I have even logged 2 tickets for assistance And guess what zero!!!!!!!! action. Imagine what will happen if I get my account verified and i request my money to be paid out!!
I have really wasted my time and effort developing a website with this payfast integrated to it! I will have to find an alternate and will take all my clients to this new payment solution!!
Helpful (0)
Replies (3)0
Replies (3)
PayFast's replyOfficial
17 Mar 2025, 16:50Hi there,
Thank you for bringing this to our attention. We sincerely apologise for the delay and the frustration this has caused.Please know that your case has been escalated to the relevant team with the highest priority to ensure a swift resolution. We truly appreciate your patience and further feedback will be provided as soon as possible.
Thank you for your understanding.
Thank you for bringing this to our attention. We sincerely apologise for the delay and the frustration this has caused.Please know that your case has been escalated to the relevant team with the highest priority to ensure a swift resolution. We truly appreciate your patience and further feedback will be provided as soon as possible.
Thank you for your understanding.
PayFast's reply17 Mar 2025, 16:50
Official
Hi there,
Thank you for bringing this to our attention. We sincerely apologise for the delay and the frustration this has caused.Please know that your case has been escalated to the relevant team with the highest priority to ensure a swift resolution. We truly appreciate your patience and further feedback will be provided as soon as possible.
Thank you for your understanding.
Thank you for bringing this to our attention. We sincerely apologise for the delay and the frustration this has caused.Please know that your case has been escalated to the relevant team with the highest priority to ensure a swift resolution. We truly appreciate your patience and further feedback will be provided as soon as possible.
Thank you for your understanding.
SE
Shanaaz E's updateReviewer Update
19 Mar 2025, 10:57Wow, so i got contacted on the 17 Mar 2025 with the below email <***> | Mon, Mar 17, 5:12 PM (2 days ago)
Good day,
Kindly advise us on the nature of your business, using Payfast as a payment platform.
Kind regards,
I respond at 7:59 p,m on the same day, with the required information.
It is now 19 Mar 2025 at 10:56am and NO RESPONSE, and my account is not verified.
Very very poor service
Good day,
Kindly advise us on the nature of your business, using Payfast as a payment platform.
Kind regards,
I respond at 7:59 p,m on the same day, with the required information.
It is now 19 Mar 2025 at 10:56am and NO RESPONSE, and my account is not verified.
Very very poor service
SE
Shanaaz E's update19 Mar 2025, 10:57
Reviewer Update
Wow, so i got contacted on the 17 Mar 2025 with the below email <***> | Mon, Mar 17, 5:12 PM (2 days ago)
Good day,
Kindly advise us on the nature of your business, using Payfast as a payment platform.
Kind regards,
I respond at 7:59 p,m on the same day, with the required information.
It is now 19 Mar 2025 at 10:56am and NO RESPONSE, and my account is not verified.
Very very poor service
Good day,
Kindly advise us on the nature of your business, using Payfast as a payment platform.
Kind regards,
I respond at 7:59 p,m on the same day, with the required information.
It is now 19 Mar 2025 at 10:56am and NO RESPONSE, and my account is not verified.
Very very poor service
PayFast's replyOfficial
19 Mar 2025, 18:33Hi there and thank you for your patience.
We’d like to confirm that your account has been successfully verified and this was communicated to you. Could you kindly confirm if you have received this update?
If there’s anything further we can assist with, please let us know.
We’d like to confirm that your account has been successfully verified and this was communicated to you. Could you kindly confirm if you have received this update?
If there’s anything further we can assist with, please let us know.
PayFast's reply19 Mar 2025, 18:33
Official
Hi there and thank you for your patience.
We’d like to confirm that your account has been successfully verified and this was communicated to you. Could you kindly confirm if you have received this update?
If there’s anything further we can assist with, please let us know.
We’d like to confirm that your account has been successfully verified and this was communicated to you. Could you kindly confirm if you have received this update?
If there’s anything further we can assist with, please let us know.