1 reviews | Active since Mar 2024
A dying company giving some last gasps...
Getting help as a merchant on PayFast is almost always a dead end or just impossible. When I started using PayFast 6 years ago I was a strong supporter of what they were doing and doing so well. Now it is not the case anymore. Sending emails to email addresses that have been advised as a next step that are just ignored or answered days or almost weeks later. When emails or queries are answered it is blunt with no intention of trying to assist to find a resolution. The worst is most recently, on the 22nd of August subscriptions that were supposed to run recurring billing did not complete and new subscriptions that were created not showing on the Dashboard, PayFast support agents confirming that there are issues with subscriptions but no further follow up and just a vague indication that it might resolve soon. This is unacceptable and the utter lack of merchant support is shocking. I won't be using PayFast for much longer.
Thank you for reaching out to us. This isn't the level of support we strive to provide and we understand how frustrating it must be. We’ve escalated your concerns to our Support Team, who will prioritize resolving the issues with your subscriptions. You can expect further feedback shortly.Your experience is important to us and we're committed to improving our service. Thank you for sharing your feedback and we hope to regain your trust.
Thank you for reaching out to us. This isn't the level of support we strive to provide and we understand how frustrating it must be. We’ve escalated your concerns to our Support Team, who will prioritize resolving the issues with your subscriptions. You can expect further feedback shortly.Your experience is important to us and we're committed to improving our service. Thank you for sharing your feedback and we hope to regain your trust.