The Bed Store - Strubens Valley

We purchased a queen-sized base and mattress set on 13 July 2024 and realised that the bed was not an extra-length bed as our previous set was. I returned on 02 August 2024 week and a-half later to the shop to explain. They were initially very helpful and agreed that even though they did not normally do so they would swap out the item for an additional cost of R1000.00. They would notify me a week later on approx. 09 August 2024. They did not do so and I put it down to the fact that it was a public holiday on that day. The following week I followed up and they said that this was never agreed to as it was company policy not to return goods after 5 days and that the sales lady in question no longer works there. I am really unhappy as they initially did agree and now have denied the agreement. Pathetic!!!