The Bed Store Silverlakes - the store of empty promises!

I enquired about a bed I was interested in via email, and Kwena from the Silverlakes store responded promptly. He later called and insisted I make an immediate EFT payment to ensure delivery by the following Tuesday. I comp****, trusting the store’s professionalism.

Tuesday arrived with no communication from Kwena. I reached out via email and received a call from someone else saying Kwena was unavailable and the finance department hadn't processed my payment. This person assured me the bed would be delivered on Wednesday instead, which was incredibly inconvenient as I had already taken Tuesday off from work to be available for the delivery. I was promised complimentary pillows as compensation for the inconvenience.

I rearranged my schedule again, taking Wednesday off, only for the bed to arrive late in the evening – with no complimentary pillows as promised. This entire experience has been a complete disappointment.

I paid extra fees for the immediate EFT, took two days off work, and endured multiple delays and unfulfilled promises. I no longer want the bed – I request that it be collected and a full refund issued. This kind of service is unacceptable, and I wouldn't recommend this store to anyone.

Avoid The Bed Store Silverlakes unless you're prepared for frustration and disappointment.