The Bed Store- Poor Service and Customer Satisfaction

Extremely Poor Service on warranty. I had purchased a Dreamknights Verte Comfort mattress for R7500. 7 months later the side had collapsed. Reported it to sales man Warren. Had it assessed by Haroun. Warranty Claim was successful. Received a phone call from Haroun to say bed is being transported from factory in Cape Town. Ever since numerous excuses of bed delivery. When I purchased the bed they could deliver the next day. Why wait for a delivery from the factory in Cape Town when they have stocks in their shop? When i call Haroun he is either busy or says will call back. A bunch of Bulls#@!s. 2 months later we are still sleeping uncomfortable bed which is falling apart. The Bed has a 2 year guarantee and 15 year warranty. Makes me wonder what the rest of the warranty years are going to be like if a new bed could not last 7 months??? Is this the kind of service you want?