The Bed Store pathetic service and quality

Worst possible services you can get at the bed store in Atterbury . I have asked 4 times now to speak to a manager to address my complaint and they just ignore you. Very quick to sell you a bed until you have an issue due to it sagging ( after 4 months ). Been almost a month and have to call THEM EVERY DAY to find out whats an update. FIrst they forget they logged it , then they blame me for logging it with the supplier , then they try to cover up and say they have so many complaints they deal with they sometimes forget - which already is concerning stating they have that many complaints.

Then when i say i dont want to do bussiness with them and want to be reimbursed AS PER THEIR POLICY , they tell me i do not understand the meaing of reimbur*****t and they can only give me another bed even though their website says "REIMBURSED IN FULL".

Again asking to speak to a manager the sales guy Samuel goes on a rant explaining i am being unfair he has given this complaint his full attention - after forgetting about it , not getting back to me for over a week TWICE that i had to follow up with HIM and even going into the store.