SH
Simone H
1 reviews | Active since Mar 2021
23 Dec 2024, 11:18
The Bed Store-New Market Mall
After purchasing a bed yesterday and promises made for the bed to be delivered today, I followed up with Lerato asking for a delivery time this morning. Even whilst knowing the bed was purchased for my parents as a surprise, she got off the phone with me and immediately called my mother informing her the bed would be delivered tomorrow. Lerato, you made the false promise, failed to follow up with your warehouse on a delivery time and ruined the surprise! Well done on your shocking service delivery and ruining the surprise, even though I told you not to contact them.
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MojoBeds's replyOfficial
23 Dec 2024, 15:59Good day Simone
Thank you for reaching out, kindly accept our sincerest apologies for your experience at The Bed Store Newmarket. We understand and take full accountability for not delivering on promised time. While we strive to set realistic expectations, especially during the busy festive season, we regret falling short on this occasion. Our goal is always to deliver within 5-10 working days as outlined in our terms and conditions, and we are continuously working to improve our service. Our manager will contact you to further discuss how we can resolve this matter. Thank you!
Kind Regards,
The Bed Store Team.
Thank you for reaching out, kindly accept our sincerest apologies for your experience at The Bed Store Newmarket. We understand and take full accountability for not delivering on promised time. While we strive to set realistic expectations, especially during the busy festive season, we regret falling short on this occasion. Our goal is always to deliver within 5-10 working days as outlined in our terms and conditions, and we are continuously working to improve our service. Our manager will contact you to further discuss how we can resolve this matter. Thank you!
Kind Regards,
The Bed Store Team.
MojoBeds's reply23 Dec 2024, 15:59
Official
Good day Simone
Thank you for reaching out, kindly accept our sincerest apologies for your experience at The Bed Store Newmarket. We understand and take full accountability for not delivering on promised time. While we strive to set realistic expectations, especially during the busy festive season, we regret falling short on this occasion. Our goal is always to deliver within 5-10 working days as outlined in our terms and conditions, and we are continuously working to improve our service. Our manager will contact you to further discuss how we can resolve this matter. Thank you!
Kind Regards,
The Bed Store Team.
Thank you for reaching out, kindly accept our sincerest apologies for your experience at The Bed Store Newmarket. We understand and take full accountability for not delivering on promised time. While we strive to set realistic expectations, especially during the busy festive season, we regret falling short on this occasion. Our goal is always to deliver within 5-10 working days as outlined in our terms and conditions, and we are continuously working to improve our service. Our manager will contact you to further discuss how we can resolve this matter. Thank you!
Kind Regards,
The Bed Store Team.