The bed store festival mall the worst bed shop

If the was a zero rating that would be my rating for the bed store festival mall, I laybyed a bed, then I canceled my laybye because I had found the actual bed that I was looking for, I went to the store to inform them of my decision and they requested that I send an email with a copy of my ID and proof of bank account which I did same day, I did a follow up a week later and I was told that my request for refund was approved and I should get my money back in 48 hours that was 15 days still waiting and each time I call it's one story or another, they don't even respond to my emails and the recent story I got was that they don't have network at the store to process my refund.