DM
DM M
1 reviews | Active since Feb 2020
22 May 2025, 16:05
Restonic beds, very disappointing
I bought a Restonic Solaris deluxe bed from The Bedstore in April 2025, medium comfort. But the bed feels firm. I contacted The Bedstore for an exchange, they said they don't make exchanges, it takes the bed about six weeks to adjust. Now the mattress is sagging; in just a month. It's uncomfortable it's causing me back pains. Customer service is good. Product, terrible. I trusted the brand.
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MojoBeds's replyOfficial
23 May 2025, 08:46Dear DM Matlala
Thank you for bringing this to our attention, we value your feedback.
To assist you as quickly as possible, please provide clear photos of the affected area, along with a video that shows the sag in the mattress. We will then log a service request with the supplier on your behalf to arrange for an inspection.
Following the inspection, we’ll advise you on the next steps and any applicable remedies.
Email address: ***
Kind regards,
The Bed Store Customer Services
Thank you for bringing this to our attention, we value your feedback.
To assist you as quickly as possible, please provide clear photos of the affected area, along with a video that shows the sag in the mattress. We will then log a service request with the supplier on your behalf to arrange for an inspection.
Following the inspection, we’ll advise you on the next steps and any applicable remedies.
Email address: ***
Kind regards,
The Bed Store Customer Services
MojoBeds's reply23 May 2025, 08:46
Official
Dear DM Matlala
Thank you for bringing this to our attention, we value your feedback.
To assist you as quickly as possible, please provide clear photos of the affected area, along with a video that shows the sag in the mattress. We will then log a service request with the supplier on your behalf to arrange for an inspection.
Following the inspection, we’ll advise you on the next steps and any applicable remedies.
Email address: ***
Kind regards,
The Bed Store Customer Services
Thank you for bringing this to our attention, we value your feedback.
To assist you as quickly as possible, please provide clear photos of the affected area, along with a video that shows the sag in the mattress. We will then log a service request with the supplier on your behalf to arrange for an inspection.
Following the inspection, we’ll advise you on the next steps and any applicable remedies.
Email address: ***
Kind regards,
The Bed Store Customer Services