Pathetic Service!!! I want my money back!!!!

Ordered and paid for a bed online on the 29th as the bed was available on the website, then I got a mail from Theolin stating that the bed is no longer available and that they will update me on a new dele very date.. It's the second of September still waiting for an update from sed Theolin perhaps he left the company or retired who knows... I went to the store near me the said they can't help me nor can they give me any info I need to sort it out over the phone... I called... Got transferred a few times just to find out they also can't assist... I need to send an email.. I sent a mail asking to rather Cancel the order and refund me as this is pathetic service... I am still waiting for any response from anyone one... You have adds all over joburg but you can't even reply to a simple email or even give a customer a call....pathetic!!!!!!!!!!!!!!!!!! I will continue bombarding you people with emails and complaints until I have my money back you can keep your bed and Cancel my order.... If the service is this **** then clearly the bed is no different... I have never had any issues with any other company look at us now... Sleeping on a couch... Waiting for God knows who to assist!!!!!!