SN
Sindiswa N
1 reviews | Active since Oct 2024
14 Apr 2025, 10:10
Overcharged R5 400- No help from the Bedstore & TFG completely ignored at this point.
I bought a storage base at the end of July 2024, and to my shock, I was double charged R5400 taken twice from my TFG account. I've been pleading with the store to cancel the duplicate transaction, but I've received zero assistance. It's been months, and I'm still being expected to pay for an amount I did not spend. This is completely unacceptable and extremely disappointing service from a store I trusted.
Helpful (0)
Replies (3)0
Replies (3)
MojoBeds's replyOfficial
14 Apr 2025, 12:39Hi Sindiswa
Thank you for your patience and reaching out. Please do allow us time to escalate this matter with management. We will contact you soon.
Regards,
The Bed Store Team.
Thank you for your patience and reaching out. Please do allow us time to escalate this matter with management. We will contact you soon.
Regards,
The Bed Store Team.
MojoBeds's reply14 Apr 2025, 12:39
Official
Hi Sindiswa
Thank you for your patience and reaching out. Please do allow us time to escalate this matter with management. We will contact you soon.
Regards,
The Bed Store Team.
Thank you for your patience and reaching out. Please do allow us time to escalate this matter with management. We will contact you soon.
Regards,
The Bed Store Team.
SN
Sindiswa N's updateReviewer Update
22 Apr 2025, 10:17I’m following up once again as I have yet to receive any feedback from The Bed Store regarding the duplicate transactions. Despite my previous communication, I am still receiving calls and ongoing charges from TFG, and this is now affecting my credit score.
The lack of urgency in resolving this matter is deeply concerning. It feels as though there is little consideration for customers' financial and emotional wellbeing, which is incredibly disappointing.
I am requesting urgent feedback and resolution on this issue.
SN
Sindiswa N's update22 Apr 2025, 10:17
Reviewer Update
I’m following up once again as I have yet to receive any feedback from The Bed Store regarding the duplicate transactions. Despite my previous communication, I am still receiving calls and ongoing charges from TFG, and this is now affecting my credit score.
The lack of urgency in resolving this matter is deeply concerning. It feels as though there is little consideration for customers' financial and emotional wellbeing, which is incredibly disappointing.
I am requesting urgent feedback and resolution on this issue.
MojoBeds's replyOfficial
22 Apr 2025, 15:00Hi Sindiswa
Thank you for your patience.
Please note that the delay in our response was due to ongoing engagements in the background with our Financial Services department, regarding the purchase made using your TFG Money Account.
We’re pleased to inform you that the duplicated charge has been successfully reversed to your account. Our Store Consultant will be reaching out shortly to confirm details with you directly.
We appreciate your understanding and thank you once again for bearing with us.
Regards,
The Bed Store Team.
Thank you for your patience.
Please note that the delay in our response was due to ongoing engagements in the background with our Financial Services department, regarding the purchase made using your TFG Money Account.
We’re pleased to inform you that the duplicated charge has been successfully reversed to your account. Our Store Consultant will be reaching out shortly to confirm details with you directly.
We appreciate your understanding and thank you once again for bearing with us.
Regards,
The Bed Store Team.
MojoBeds's reply22 Apr 2025, 15:00
Official
Hi Sindiswa
Thank you for your patience.
Please note that the delay in our response was due to ongoing engagements in the background with our Financial Services department, regarding the purchase made using your TFG Money Account.
We’re pleased to inform you that the duplicated charge has been successfully reversed to your account. Our Store Consultant will be reaching out shortly to confirm details with you directly.
We appreciate your understanding and thank you once again for bearing with us.
Regards,
The Bed Store Team.
Thank you for your patience.
Please note that the delay in our response was due to ongoing engagements in the background with our Financial Services department, regarding the purchase made using your TFG Money Account.
We’re pleased to inform you that the duplicated charge has been successfully reversed to your account. Our Store Consultant will be reaching out shortly to confirm details with you directly.
We appreciate your understanding and thank you once again for bearing with us.
Regards,
The Bed Store Team.