Misleading

I visited The Bed Store store Cantebury Crossing on the 6th of October, intending to purchase a bed. I informed the sales consultant that I was looking for a queen-size mattress for a spare bedroom. He proceeded to show me a Sealy mattress that was currently on special.

I asked the consultant if I could get free delivery with the purchase. He excused himself, made a phone call, and upon returning, explicitly stated that if I purchased the bed today, he would deliver it for free. Based on this firm assurance, I agreed to purchase the mattress.

We then proceeded to the paypoint. After entering my details into the system, I overheard him discuss the sale with a colleague. He then informed me that he could not offer free delivery at that price.

I am truly taken aback by this sudden reversal of a clear commitment, especially after I had already agreed to the purchase based on the free delivery offer.

I then sent an email to head office to inform them of this and was told the regional manager would contact me. It's been 3 days and I have still not heard from them.