RH
Raheema H
1 reviews | Active since Dec 2022
03 Dec 2024, 21:27
Horrible after sales service and customer care
Horrible after sales service. Logged a fault with my bed. Got told I needed to video myself rolling on the bed. After I refused, they sent out an inspector, got authorised for a new bed. After I rescheduled delivery they advised they would deliver on Monday. After multiple phone calls on Monday they advised my bed would be exchanged and delivered between 6-6:30 When 7pm rolled around I excepted delivery will not be made and carried on my evening routine with my infant. Only to be contacted then to be told they'll deliver to which I responded I was unable to accept delivery at that time and rescheduled for Tuesday. Only for them to rock up with the wrong items so delivery couldn't happen Tuesday either.
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Replies (6)RH
Raheema H's updateReviewer Update
03 Dec 2024, 21:28Accepted *
RH
Raheema H's update03 Dec 2024, 21:28
Reviewer Update
Accepted *
MojoBeds's replyOfficial
04 Dec 2024, 08:23Good day Raheema
We'd like to sincerely apologise for your experience at The Bed Store. Allow us to resolve this issue, kindly share the name of the store you purchased your bed from / which store is handling the exchange?
Regards,
The Bed Store Team
We'd like to sincerely apologise for your experience at The Bed Store. Allow us to resolve this issue, kindly share the name of the store you purchased your bed from / which store is handling the exchange?
Regards,
The Bed Store Team
MojoBeds's reply04 Dec 2024, 08:23
Official
Good day Raheema
We'd like to sincerely apologise for your experience at The Bed Store. Allow us to resolve this issue, kindly share the name of the store you purchased your bed from / which store is handling the exchange?
Regards,
The Bed Store Team
We'd like to sincerely apologise for your experience at The Bed Store. Allow us to resolve this issue, kindly share the name of the store you purchased your bed from / which store is handling the exchange?
Regards,
The Bed Store Team
RH
Raheema H's updateReviewer Update
04 Dec 2024, 09:03Purchased online and was not told which store was handling the exchange. I received a call this morning asking me what the issue was and why the items were returned even though the delivery team contacted the store and was advised to bring the items back. This level of u professionalism has become rather frustrating
RH
Raheema H's update04 Dec 2024, 09:03
Reviewer Update
Purchased online and was not told which store was handling the exchange. I received a call this morning asking me what the issue was and why the items were returned even though the delivery team contacted the store and was advised to bring the items back. This level of u professionalism has become rather frustrating
MojoBeds's replyOfficial
04 Dec 2024, 10:17Thank you for confirming the above! After escalating to the relevant team, we have been assured that delivery is set for today and the team will give you a call to confirm or keep you updated should there be any changes. Again, we are sorry and take full accountability for the error and thank you for your patience Raheema.
Regards,
The Bed Store Team
Regards,
The Bed Store Team
MojoBeds's reply04 Dec 2024, 10:17
Official
Thank you for confirming the above! After escalating to the relevant team, we have been assured that delivery is set for today and the team will give you a call to confirm or keep you updated should there be any changes. Again, we are sorry and take full accountability for the error and thank you for your patience Raheema.
Regards,
The Bed Store Team
Regards,
The Bed Store Team
RH
Raheema H's updateReviewer Update
04 Dec 2024, 18:54An update to my never ending bed saga. After removing my bedding and waiting for the 4th time, I was contacted at 18:45 to be advised that my delivery would only occur at 8pm!!! After specifically asking for delivery before 5pm as I have a baby who I put to bed at a certain time. WILL NEVER SUGGEST ANYONE PURCHASE A BED FROM THESE PEOPLE
RH
Raheema H's update04 Dec 2024, 18:54
Reviewer Update
An update to my never ending bed saga. After removing my bedding and waiting for the 4th time, I was contacted at 18:45 to be advised that my delivery would only occur at 8pm!!! After specifically asking for delivery before 5pm as I have a baby who I put to bed at a certain time. WILL NEVER SUGGEST ANYONE PURCHASE A BED FROM THESE PEOPLE
MojoBeds's replyOfficial
05 Dec 2024, 08:50Hi Raheema,
We sincerely apologize once again for the delay with your order. December is our busiest month, but we always strive to go the extra mile to ensure deliveries are made on time. In fact, our drivers work extended hours to meet our customers' needs. Thank you for your understanding and patience.
Kind Regards,
The Bed Store Team
We sincerely apologize once again for the delay with your order. December is our busiest month, but we always strive to go the extra mile to ensure deliveries are made on time. In fact, our drivers work extended hours to meet our customers' needs. Thank you for your understanding and patience.
Kind Regards,
The Bed Store Team
MojoBeds's reply05 Dec 2024, 08:50
Official
Hi Raheema,
We sincerely apologize once again for the delay with your order. December is our busiest month, but we always strive to go the extra mile to ensure deliveries are made on time. In fact, our drivers work extended hours to meet our customers' needs. Thank you for your understanding and patience.
Kind Regards,
The Bed Store Team
We sincerely apologize once again for the delay with your order. December is our busiest month, but we always strive to go the extra mile to ensure deliveries are made on time. In fact, our drivers work extended hours to meet our customers' needs. Thank you for your understanding and patience.
Kind Regards,
The Bed Store Team