CLOUD NINE and The bed Store bad service

I bought a King Size EL LOADSTAR Bed from The bed store Reds Mall Branch in June 2014.<br> <br> The bed came with a 2 year guarantee. by December only 6 months later i starter feeling that the bed was sagging on my side. I now realise that it has sagged to such an extent that there is a massive crater where i sleep. <br> <br> on the 17th of June 2015 I went into the store to complain about this the Branch manager told me that it was a matter for Cloud 9 Their suppliers. Mr Swartz said that i must send him a copy of of the invoice and he will forward it to CLOUD NINE. <br> <br> i did so on the 18th June 2015. i still did not hear anything from them regarding this matter.<br> <br> I weigh approx 120 KG's this is exactly why i bought a bed with the name of LOADSTAR so it could support the LOAD. clearly i was mis-guided by the false name given to that piece of ******* bed<br> <br> I am the owner of a retail store my self and I will never give my clients such bad service!!!