Close the store, no reason for it to be opened

My wife and I were searching for bed for our kids. We went to three different stores in Attebury value mart and we found the bed suited for our buck. We were pleased with the service and the guy was even kind enough to provide the delivery for free. It was mentioned that the beds will be ready by Thursday and delivery will happen on Friday.

Now, Friday came and went, Saturday came and went. In this time we phoned the shop 7 times, each time they said they will phone us back to confirm a time. Never received a phone call. Eventually at 12 on Saturday (my MOER meter way past red?) Gave the guy an ultimatum. Have tye beds at my home in the next two hours or give my money back. They guy eventually phoned back for the first time, replying with the warehouse will buy you an our before delivery. Never happend.

Phoned on Sunday and the first response to my question was. "A eish did they not deliver. I cannot phone the warehouse now as they are closed".

I drove to the shop to get my refund and I was greeted with the policy of the store does not allow for refunds on the premises. I need to send an email to request a refund. BULlL****. The email provided is the stores email address. What gives me the assurity that the shop is not just going to try and deliver the beds without my refund being provided.

What is the use of the store then, I can just buy the bed oline and have no human interaction.

PS: Customer service regarding bed delivery and informing the client of issues that occur which causes a delay is up to ****.