Bad Service complain

I Mr Lebohang customer @ The bed store bought the single bed with matrass protector and was promised two standard pillows. All the transactions were done @ Carnival Mall Bed Store and I requested for the delivery be done in Acadia Pretoria, On the promised delivery day I got a call from Atterbury store Manager Erika saying we will not get a bed as Carnival Mall did not do Correct things.

I did ask her to get a bed for my son since on the first day he slept on floor, she promised to borrow us a bed and will be exchanged. On Wednesday the 2nd of May NO delivery was done, On Thursday 4th I got a call and we agreed that at 16H00 they will deliver but 18H00 got a call that they will Be late on delivery, on delivery only a bed was delivered with NO matrass protector and two pillows.

As a customer should I lodge my unhappiness to ombudsman or will The Bed store Management will intervene on this matter before I send it to the Press to publish it for free on their publications? Your assistance in this matter will be highly appreciated.