Unsatisfactory Service

I put in an order on the 25th of July 2025, which was confirmed and being processed but to get the waybill I had to follow up on my order on Tuesday and the EDD was yesterday. During the day I tracked my parcel and saw that my order has still jot been collected, tried to call fast way which is the courier involved no answer. Called 99 rands back I was told it will be collected from their premises yesterday and I will be provided feedback. Now both fast way and 99rands are not answering. It's a pity I received such lovely service last year when I ordered from them but this is unacceptable, what does it take to just inform me what going on with my order.