Order value R1500+, no goods received. No refund received regardless of promises over a week now.

Ordered online and paid for goods almost a month ago now. No items received. Been requesting a refund for a week now and empty promises received. Order value more than one and a half thousand rand. Customer service just says I must deal with courier (Fast Way) who just doesnt give any feedback. I did not order or pay Fast Way, I ordered and paid 99 Rands. The onus is on them to ensure goods are received in good order. Absolutely terribly service.