Its a mixed bag but product is good

I was a bit skeptical ordering from them but I ordered a school bag for my daughter. I received tracking info - there was a delay in delivering but it was on the courier side. I was supposed to get a free water bottle from them then i emailed them and after following up again - they sent it - another person of mine also ordered from them and received hers quick however some of her items were too big so the sizing on the site might be a bit off- i think they not so strong in the admin and after sales part - which can be improved but the product was good