947 you won a prize.....not so great actually.....

I took part in the pop quiz in July, a few days later received an email to submit my information. I have submitted all my details. And was told in the email with 21 working days. It has been well past that. I have tried calling and you can't get through the correct department. They don't respond to emails. I see many complaints before me.....are they ever resolved or do they just fall on deaf ears....