Atrocious Service

Good day.

I have been trying to get my money back from Ride Joburg since the 2nd last week of November. I do not understand what the hold up is.

I have sent many emails to which I had some responses. However the past 3 emails have not been responded to.

It seems as though Emma is ignoring me. I have called and they do not answer. The last time I spoke to someone they notified that Emma was having lunch on the belcony. I left my number with them and they still have not gotten back to me.

All I want to know is when will I receive my refund? And what the hold up is? Also why am I being ignored?