Aired prizes not always awarded

I think when the prizes are small they do not really think it's necessary to award it...I have followed up via email twice and no response...I see there are more winners that are complaining about not winning prizes...I entered the What's inside the villa comp and made it on air in Oct 2023...4 lazer tag tickets were promised from Monte Casino but no response. No reply...

Not fully putting me off entering competitions it just makes me wonder as I have won a prize previously but it is unfortunate that there is no communication or response to my latest prize.