Humiliated and discriminated!

I booked tickets to attend the Pepper *** Show which is hosted in collaboration with KFM. My son is autistic and is unable to walk as he had surgery on both his feet. We arrived with my son in a pram for obvious reasons. We were told at the entrance that we were not allowed in because prams are not allowed. I explained our situation and the lady kept repeating herself. I then requested to speak with someone else who was in charge. We waited what felt like forever, my son became increasingly upset as he watched other children enter and we were made to wait outside as though we were worthless. A man named Craig Mitchell came and repeated that we were unable to enter because Ayaan was in a pram. I again explained that Ayaan is disabled and unable to walk due to the surgery on both feet. He suggested that we put the pram in storage and emphasized that we are responsible for the safety of the pram. I asked him how would that be possible and he kept repeating himself. I explained again that this was not on the site when I booked the tickets. Had I been aware that there was a disclaimer that disabled kids in prams were not catered to, then I would not have purchased the tickets. He said it was under the FAQ. Why would I look at the FAQ if I did not have one? In the event of a children's show, it is an expectation, that all children, even the disabled are catered to. In this case, it was obvious that my son was discriminated against because of his inability to be mobile as any other child. I have tried looking for a customer service helpline for the show and none is available, nor is there an option for them on this site. I left the CTICC angered, disgusted, mortified, at my experience. This was Ayaan's first show. I had to prepare him and coach him in order for him to attend and we were left standing outside as though we were nothing. Needless to say, i purchased 3 premium tickets and a Meet and Greet, and was strategic in our seating with front row tickets, again, for obvious reasons. This was not even a question we were asked to make a reasonable decision. I want to be reimbursed for my purchases.

This is a money-making scheme to the organizers, but to me as a parent of my child, it meant so much more. This experience made my family and I feel humiliated due to the public ************** experienced towards my son.