WORRIED ABOUT THE NEXT TIME I CLAIM

<p>On the 11 May 2017 my husband (policy holder) called unlimited 911 to assist with towing my car because it would not start - mind due we been paying premiums on the policy for the past 8 plus years and never made a claim .He informed them that I (premium payer) needed assists and they need to call me which they did, I provided my address and confirmed if there are extra charges cause the car would need to be towed from Nelmapius drive to Soweto or Merdale. They charged us R500.00 extra and I refused, Rebecca said she would call me back which she did informing me that the towing would take place at no extra charge. I waited more than 3 hours for the towing service (who got lost BULL…..) When he finally arrived he and I were back and forth on the phone with regards to the address provided and the final destination he informed me that Unlimited 911 provided towing service with incorrect the address (final destination ) and needs to confirm with his Manager if they going to cover the cost . This went on for more than an hour + .I was on the phone with Unlimited (my airtime) and informed them to cancel the claim my husband would collect me and see how to tow the car, please note this is already around 9 at night and called Unlimited one last time and Eric answered I informed them on the poor and pathetic service they have…….. PLEASE THIS IS THE SHORT VERSION OF THE STORY</p> <p> </p>