Emergency services

I am extremely disappointed with the service we received recently. One of our neighbors was in distress, struggling to walk due to a leg injury. As concerned neighbors, we rushed to her aid while waiting for an ambulance to arrive. She could barely make it to the bathroom on her own. When we finally managed to contact the ambulance service, we were informed that our area was considered a red flag zone and required police assistance for safety reasons. While I understand the importance of safety protocols, it was frustrating to wait two hours for the ambulance to reach us, especially considering we live in a gated community in Protea Glen. This experience has left me worried about the reliability of emergency services in our area. If a similar situation were to happen to us, would we also be labeled a red flag zone? It is concerning, especially since we pay for medical aid to ensure we have access to timely and efficient healthcare when needed.