Disgusting service

On 3rd Feb 2020 around 3am(call reference no. **********3-0526) i had a life threatening emergency n decided to call 911 then a veryyyy rude and unproffesional lady by the name of khosi from branch/region 17 couldn't do her job n with that poor service we had to catch my baby because she didn't want to find me an ambulance because the ambulance driver spokazi confirming that there's nothing she can do about that. How do you provide service n still don't know or can't suggest other options?!