Disappointing and disgusting.

I just need to speak about this experience because nothing has come of it and it’s truly disappointing.

I booked an apartment on booking.com for a few friends - we were going out on the town that evening and wanted a place to stay.

I arrived to the apartment on time at 3:30pm after collecting the keys. The domestic worker was there for 40min longer. No problem, but not ideal.

I was welcomed to an apartment that looked like a *slight* resemblance of the photos online when I booked. It was in a disgusting state. There was broken furniture in the corner of the balcony, a broken couch propped in the corner to use, grossly stained pillows and chairs, bird poo everywhere, dirty/oily/smudged windows and sliding doors, cracks in the floor, paintings on the floor, burnt stove tops and paint missing from the walls.

I immediately wanted to leave. I couldn’t condone paying that amount of money for such a gross place to stay. I called the owner immediately and spoke to him about handing in the keys and a refund for my stay. He said no problem, I just needed to request the refund on booking.com and I could get the refund.

I handed in the keys and left within the hour. Requested the refund on booking.com and made another plan for the evening.

John , the owner, then ignored all of my calls and texts from that day forward. He denied the refund request stating that he supp**** an apartment and there was no refund available for me.

All in all, this was one of the most stressful and truly disappointing experiences. John will still not respond to me. I have still not received a refund even though I didn’t stay there (not to my fault). Please do not book this place, it will only lead to disappointment and frustration.