SH
Sonja H

1 reviews | Active since Oct 2021

19 Oct 2021, 13:30

7th Heaven Apartment in Strand ... Should be renamed 7th Hell Apartment

I made a booking through Booking.com to book 7th Heaven Apartment at St. Tropez Building, Strand. I made payment and got a confirmation that it was confirmed. at 08:47 on the 1st of October 2021. On the same day at 11:54 I received an e-mail from Booking.com to say they have an e-mail for me from the owner of 7th Heaven. When I opened, the owner said in a few word, that she is sorry, but the apartment is not available anymore, as the people that were supposed to check out, is not going out till the end of the month. I mean really, why did she confirmed the accommodation dates with me, and afterwards rep**** to say no sorry it is not available anymore.. !!!! I then rep**** to the e-mail and said it is fine, but I want my money back... I was utterly disgusted when she told me that our money is not with her, but still at Bookings.com and that they will only pay it back WITHIN 7 TO DAYS DAYS… Can you image... we are already halfway to our holiday destination, (which is 1200 km) now we have to turn back, because we have NO ACCOMMODATION, NO MONEY, NO PLACE TO STAY. !! If we were not lucky enough to had enough money with us to book other accommodation, we were LEFT STRANDED ON THE STREETS, or had to return home. !! I tried to call the owner, she blocked my number. ! I made so many phonecalls, and my whole holiday mood was spoilt !!! Please think twice before making the same mistake as I did. When the owner gets a better deal with other guests, she just cancel your accommodation and you have to wait to get your money back in 7 to days time !!

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