1 reviews | Active since Aug 2017
Terrible experience
Yesterday was one of the most traumatizing days of my life. I saw that two suspects were trying to lift the gate off the rails. I immediately activated the alarm and pressed my panic button 7 times!!! 7 Arrows did not come. After the incident happened and my husband got home 15 minutes later then he phoned 7 Arrows and they only arrived 20 mniutes after the phone call!! Me and my daughter could have been ******ed or ****d because if the poor response time. They assured us that the response time is 5 minutes. To wait 35 minutes for a security company that we pay for every month is ridiculous!!! My panic button works because the sms notifications came through every time I pressed it. The suspects could have been caught but now they are free to break into more houses.
Dear Sandy
We are very sorry to hear this and do assure you this incident was dealt with and a number of our procedures were re evaluated to make sure our response time is what it should be.
We strive to do our utmost best for our residents and are disappointed when we fail to do so. I do wish to tell you this is not our standard and all our officers and staff are trained to deliver service excellence.
Please email *** if you have any further details to share.
Yours in Safety
7Arrows Team
Dear Sandy
We are very sorry to hear this and do assure you this incident was dealt with and a number of our procedures were re evaluated to make sure our response time is what it should be.
We strive to do our utmost best for our residents and are disappointed when we fail to do so. I do wish to tell you this is not our standard and all our officers and staff are trained to deliver service excellence.
Please email *** if you have any further details to share.
Yours in Safety
7Arrows Team