1 reviews | Active since Oct 2016

07 Jul 2020, 21:37

One & only dealing

I do not recommend dealing with this auction house.

As an online bidder, I recently had an experience where 5th Ave reopened bidding after the hammer fell. The reason I was given was that “they allow for bidding to reopen after the hammer drops for online auctions, to allow for internet delay.”

Interestingly, from what I saw online, the bidders after the hammer fell were not online, but on the phone & floor - so an internet delay does not apply.

5th Ave claim there is no recording of the livestream auction to refer back to.

UPDATE:

The auction house isn’t happy with receiving a bad review - so they retaliate by blacklisting the bidder for not liking the way in which they conduct business. They have yet been able to provide any evidence to prove the contrary. I even paid the higher hammer price...

Their msg to me:

“The comments you are posting on public platforms are factually incorrect, untruthful and defamatory. In order to protect the industry at large I have added your account to the global blacklist of bad bidders – I intend leaving it there as a warning to other auction houses.”

Ironically they’re calling me a ****, which is defamatory & are acting with malicious intent.

FURTHER UPDATE:

48 hours later and 5th have now sent me some form of written proof of an online bid

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Replies (1)
5th Avenue Auctioneers
5th Avenue Auctioneers 's reply22 Aug 2023, 10:01
Official
We explained to the lady about the various issues with online bidding and showed her the evidence that although she thought she was the winning bid at the time, we received another bid which was registered on our system, we even offered to cancel the sale if she was unhappy.