I bought shoes on black friday I was told my parcel is with Aramex currier company till today I have not received my parcel

I bought shoes on black friday I was told my parcel is with Aramex currier company till today I have not received my parcel. I haven't get email or SMS notifying me about my delivery, last week I call them I was told they will arrange delivery today no sms no delivery. Am leaving the provence on the 16 in the morning my son won't have shoes for christmas