Waters Edge Luxury Apartments, HomefromHome, Century City

I made a reservation for accommodation through Booking.com on 23 november 2020 and was charged 50% by Home from Home even though the web page said i would not be charged. I reluctantly accepted that my credit card was charged because i would be paying at a later date anyway. I then cancelled the reservation and requested a refund. To date, 6 August 2021, i have not had any solid response except that they were inundated with cancellations and refunds due to Covid. This was in 17 February 2021. I reluctantly accepted this excuse given the tourism industry’s crisis due to covid, but expected to be reimbursed within two months as they promised on email but still nothing! And they have stopped replying to my mails and requests for feedback. I am at my wits end!