BAD SERVICE AND BAD ATTITUDE

WE ORDERED A TOMBSTONE FOR MY MUM GRAVE AS TOMOROW WILL NOW BE YEAR THAT SHE HAS PASSED AWAY. WE HAVE ORDERED A TOMBSTONE FROM 5 STER GRANIETWERKE 2 MONTHS AGO AND HAS PAID THE TOMBSTONE IN FULL AND HAD THEM PROMISING US THAT THE TOMBSTONE WILL BE PUT ON BEFORE THE 23/05/2015 WHERE WE GOT A CALL FROM THEM TODAY 22/05/2015 ADVISING US THAT THE TOMBSTONE WILL NOT BE PUT ON DUE TO HAVING LOADSHEDDING FOR MORE THAN A WEEK. WHEN I PHONED HER TO COMPLAIN AS THIS WAS PAID 2 MONTHS AGO AND NOTHING WAS ARRANGED SHE TOLD ME THAT WE ARE NOW PLACED ON A WAITING LIST AND THAT WE HAVE TO WAIT UNTIL THEY CAN GET IT ARRANGED. THIS IS REALLY UNPROFFESSIONAL SERVICE AS WE HAVE CONTACTED THEM ON A WEEKLY BASIS TO ENSURE THE THOMBSTONE WILL BE PUT ON AT THE CORRECT DATE AND WE HAVE MADE TRAVEL ARRANGEMENTS FROM FAR TO BE THERE AND ON THE DAY WE ARE SUPPOSE TO GO THROUGH TO PRETORIA TO BE THERE I GET TOLD THAT THE THOMSTONE WILL NOT BE PUT ON. THE LADY I SPOKE TO GOT RUDE AND STARTED SCREAMING AT ME WHICH IS ALSO UNPROFFESSIONAL