4KING FANTASTIES/TEX BUTCHERY DISASTER

Hello Peter, The end of June 2024 my son ordered a Budget Hamper meat from 4King Fantasties. We waited a week for the hamper to be delivered which we could understand for the order was made on a thursday (just before the weekend). When the meat arrived in the polystyrene coolerbox the top layer of meat was half defrosted already. the meat was not properly marked. the mince was not proberly minced and had a smell, the beefstew was bones with fat and sening. the tenderise steak was badly cut and paper thin. I then desided to contact them and complain about it on the 10th of July. since then it is the one problem upon the other. The did not even try to sort the problem and just send it to the butchery they work with to sort out, and it become a up and down game, on thursday the owner of the butchery said they will refund me and collect the meat. I then said refund first and then collect. I gave him my banking details and said they must do a direct payment into my acc. before I release the meat. Friday afternoon I have heared nothing and contacted the butcher inconnection with the payment. Then 4King Fantasies send me a payfast refund letter with y sons bankcard nr and my account nr on it, which I explaint to them friday afternoon, and they do not understand the problem and said the oney will show in my account shortly. next moment Courier Guy stops to collect the meat and I have no payment. I refused to release the meat and contacted the bucher again. I explained to him that it was I onthly meat and can not just go and buy ore for the rest of the month if we don't get the refund and they collect the meat. He then said I must use what I can for the weekend he will take the fall for it. Today the 15th of July, I contacted the butcher again and again explained the problem on the payfast refund proof which 4King send us. He said he will sort it immediately, then 4King send me a whatsapp saying they attached payment advice, I did not received anything which I let them know. They lady then send me a creditnote I then told its a creditnote not a POP, then she send my son the POP to his mail address, the exact same one they send us on friday with the exact same problem of the card nr and acc nr. I send them a message again explaining the problem. They then said I must mail them or phone the lady working with the payment, I explained to her once again the problem, she then said to me I must hold the line I said to her I am phoning from a cellphone and can not just hold the line it is costing money, she just politely droped the line in my hear. I phoned again to speak to the owner the lady the said I must phone back in 2 in the owner is busy, I said no I want to speak to the owner then she said i ust understand the owner is a very busy person I said to her everybody is very busy not just 4King Fantasties and she droped the line. Kind Regards Vivian Schoeman