********* and dishonest service

From the moment I registered with this company, there were issues. They managed to add hidden charges onto my first order. When I queried it with them, they could not understand how this had happened. Really? I then placed a second order on an available product, paid for it and received confirmation that my payment had been received. Next I receive an email telling me that they will only ship the purchase to me after 4 January 2020. Interestingly no disclaimer on their site to that effect. Today I receive an email that informs me that my product is now not in stock. Strange especially when I phoned in and spoke with a consultant to confirm that they had stock when I placed the order. They are difficult to reach and make one wait for over 5 minutes before you can speak to a consultant. They are quite happy to offer me an alternative that is more expensive. Really. I chose the particular product for its style and design and colour. Now for more money, they will give me something that I do not want? Every excuse under the sun proffered. They cannot guarantee that the product will be available at this time and yes, they can offer me a coupon in place of my money to purchase something else from their store? This is a completely ********* approach to business and I for one will, once they have either refunded my funds, or fulfilled my order, and hopefully before the end of January 2020, I will not be using them again and certainly will not recommend their service to anyone. Shame of 4Home.co.za for really despicable ethics and service. In my opinion, you should be closed down and not allowed to prey on unsuspecting clients.