Non Existent Customer Service - STAY AWAY

I bought a Mellerware Seamless Ironing Board on 20 Jan 2021. I logged a warranty claim on 16 July 2021 as both legs rusted off. The product is well in the 1 year warranty. It took 12 days and 4home.co.za don't know how to replace or refund me - no joke. Try to phone them, you hold on for 20min before speaking to someone. That someone cannot make a decision and will need to follow process, which they had 12 days already for follow. E-mil them and you get the response following response "We receive hundreds of emails every day, we do our best to reply to every customers email within 48". I have been communicating with Trevor over e-mail, when speaking to Trevor - he is apparently not the correct person to assist me - again - he had 12 days to direct me to the correct person. Stay clear from 4home.co.za - they have ZERO Customer Service.