Incorrect item received

I ordered the Salton clothes drying rack but received a damaged incorrect item. After a week of backwards and forwards I am requested to return it at my own cost. They did not want to supply me with a return address for a full refund! Apparently the supplier gave them the wrong description. However, it seems this is an ongoing problem and they always try to put you back onto the supplier after I made it clear that I bought from them and not their supplier. All I want is my money back. Will never buy from them again.