Damaged Goods from Online Delivery Service 4Home.co.za

I ordered a microwave to be delivered to me. The item was delivered damaged and unusable. I have spent two weeks emailing and calling them to arrange a replacement or refund to. no avail. I receive no feedback and their staff are extremely patronising. They do not seem to have any awareness of the Consumer Protection Act. Unfortunately I am now in the position where I have to both lodge a complaint with the ombud and get legal assistance to get my money back.