1 reviews | Active since Oct 2020
Avoid 4home.co.za, Waste of time!
I wish I had reviewed the comments on Hellopeter before dealing with 4Home.co.za. They have good prices on their website so I thought I would give them a try... I have contacted 4Home.co.za to confirm stock of some products on their website and the same day I received a call back confirming that stock is available. I was told the easiest way to order is through the website so I proceeded with the order and made payment via PayFast. After a week I received an email that they don't have stock and offered alternatives. I told them this is unacceptable as I'm not interested in alternatives and just want the products I ordered which were confirmed being in stock at the time. I have received an email that they are awaiting feedback from the supplier. A few days later I have requested an update and was advised that I will get an update the following day as they are still awaiting feedback from the suppliers. Almost a week went by with no update so I logged into my 4home.co.za online account just to find that my order is cancelled. I didn't receive any communication about the cancellation until I have queried it and was advised that the suppliers don't have stock of the products and cannot provide any indication as to when it will be available again, so they cancelled the order and have started with the refund process. I have received an email from 4home stating that I will get the full refund, however at the same time I received an email from PayFast stated that I will be partially refunded due to the reason being "Out of Stock". I have requested an explanation from 4home but have not received any feedback as yet, it's now a week later and don't think I will get any feedback. I have received the refund but only the partially refunded amount, fortunately the outstanding amount is small but this is not about how small it is it is about principle. What a waste of time, I will not be purchasing product from them again.
