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LS
Lesley S

1 reviews | Active since Aug 2015

09 Oct 2019, 11:19

A **** or terrible service from 4home. Don't use them

I ordered an item from 4home and paid for it on 21 Sep. They advertise 8 working days delivery. It is now almost 3 weeks and I get numerous emails from them advising that the item is on it's (sic) way, However, I phoned them to follow up, and was informed that "the truck has left today". Apparently, the truck has left from Cape Town today, 9th October. My delivery address (pick up point) is Clicks in Ballito KZN. I have contacted the distributor of the product, Pineware, and have established that this company, 4home, does not stock Pineware products. So I wonder how long the "truck which has left Cape Town" will take to get to Ballito KZN. I have requested a refund. Am not holding my breath. Don't use this company. They were by far the cheapest, but now I know why. Goedkoop is deurkoop.

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Replies (2)
LS
Lesley S's update09 Oct 2019, 13:07
Reviewer Update
Amazing. The product was delivered today. Immediately after my complaint. But not to the designated PUP (pick up point) which was supposed to be Clicks, Ballito, but was delivered to the street address of my flat in Ballito. I was told earlier today that "the truck left Cape Town today".
Go figure. will never use this company or courier service again.
LS
Lesley S's update09 Oct 2019, 18:34
Reviewer Update
It is not the company 4home.co.za which is at fault. Their salesman, Arthur, tried his utmost to assist me. it is the courier service they use, Pargo, which is to blame for the long delay and misinformation regarding delivery. I have pointed this out to them and they will take steps to ensure better service from couriers.