4home.co.za worst values,ethics,ethos

DO NOT BUY FROM THEM. Their customer service is pathetic, their company ethos is the lowest standard I have come across. I ordered an inverter from them, the website stated up to 10 days to dispatch. After placing and paying for my order i get a mail to say their supplier has a delay and their supplier will only get stock in 16 days and then they will let me know when they will be able to dispatch on their side. So I opted to cancel my order because i could not wait that long. After filling in their forms to request a refund, yes some admin, i get another mail to say my refund will take, and i quote, "from 10 working days ONWARD"!! So i phoned 5 working days later to ask if they can at least confirm that i will get my refund on the 10th day, since my cancellation was due to their fault and since i didn't return any product. They were going to phone me back. No call back. I also sent a mail. no response. I phoned again on day 7 to query my refund. And a very rude accounts lady named Lauren kept repeating the small print on the returns forms. I eventually asked to speak to someone else and was told that there was absolutely no one else to speak too. She is the only person in the whole accounts department, does not have a manager or boss that I can speak to. refuses to give me the names of the owners of the company. refuses to give me any information. I told her more than once i do not want to speak to her but she refused to put me through to anyone else cause as stated. she is the only person in that entire company that I can speak to. SO if this is what the management and owners of 4Home.co.za and S&H Electronics is teaching their staff, or are they hiding ***ardly behind their staff is maybe the question, then why would anyone ever want to do business with such people. shameless. Still waiting for my refund.